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Countries to which they are sent send packages: Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Holland, Ireland, Italy, Luxembourg, Poland, Portugal, United Kingdom, Czech Republic.
For shipments to unrelated countries contact amgualba@amgualba.com
Package shipping
As a general rule, packages are sent within 24 hours of receipt of payment (except weekends or holidays), through TIPSA / ENVIÀLIA and others.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs (if any) have a fixed price, while transportation costs may vary depending on the total weight of the package and the destination. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
Expenses for customs procedures and / or special taxes (if any) will be borne by the customer
The price of shipments depends on the weight of the order and the destination area.
The boxes are large and your items will be well protected.
Important: Upon receipt of the package, check the condition of the container, if it is broken / damaged / wet, it must be stated on the receipt note and take pictures, this is the only way in which transportation claims can be made
Any merchandise that arrives defective or does not arrive the number of packages or all the products of the order, must be reflected in the delivery note of the carrier and communicated in the following 24 ha AM GUALBA SLU / amgualba.com to start process the claim
Returns
Reasons for which you are interested in the return of the total or part of the order:
- One or more of the products received do not correspond to the order. Seller error
- One or more of the products are not what I wanted but they are the orders. Buyer error
- One product does not work properly. It looks broken or broken. In the warehouse, the cause will be determined and will decide who should bear the expenses.
- The package is broken / damaged / wet / etc ... and is not accepted. It must be recorded on the delivery note and take pictures of it.
When you receive your order, if you notice that what you receive is not exactly what you want, you have a period of 14 days, from the date of purchase to execute the right of return.
How to proceed ?.
From My Account in the orders section (history) -> Data at the end you will see the section “Request a refund” mark the product you wish to return and indicate the reason It will be answered by assigning a number to the request.
In case the application is accepted:
- If the buyer is in error, the shipping costs are paid by the buyer and will not be refunded (according to Law of 1/15/96 number 7/1996)
- If the error is of the seller, he will be in charge of ordering the collection of the package and the expenses will be at his expense.
- If the package / products have been damaged during transport, the latter will be responsible and in order to be able to demand responsibilities it is essential that the NO acceptance of the delivery note and that there are graphic documents be recorded on the delivery note.
For a return to be accepted it is essential that the product is in PERFECT CONDITIONS and in its ORIGINAL PACKING.
Send the product together with the accepted request and once we receive the merchandise in our warehouse, and after checking the status of the same, we will proceed to refund the amount remaining as a balance in your favor for the next purchase.
IMPORTANT: For hygienic and sanitary reasons, NO CHANGES OR RETURNS WILL BE ACCEPTED IN COSMETIC / EDIBLE PRODUCTS that have been opened and / or used. Please make sure that the product you buy is the one you want.
Returns requested after one week from receipt of the order will be deducted, if authorized, 20% of the total management. The maximum period for receipt of the material for payment is 1 month from the date of purchase, as long as they arrive in perfect condition, both product and packaging. If you have more questions you can send an email to amgualba@amgualba.com
All returns must be sent to:
A.M. GUALBA S.L. / amgualba.com
P.I. Gualba de Baix
Cami de la Mota 24 nau 6
08474 GUALBA
34 938487259